MYSTERY SHOPPER
Do you have a brand quality assurance program ?
If the answer is no then No Problem… Our Mystery Supper program that designed to expertly focused on quality assurance will help you.
Whether its simply a mystery shop to gain more insight in to your service quality or reinspection we cover all.
What is Mystery Shopping?
Mystery Shopping is a process in which a staff of us visits the hotel or your guest house as a guest with the objective of measuring the quality of guest experience.
Unlike the genuine guests we observe every aspect of the procedures and process of the hotel from all the points. How your staff is behaving and how well the guests are taken care of.
Some examples are:
- How guests will be greeted
- What is the maximum acceptable waiting time in the check in process
- How comfortable and smoothly guests are welcomed and taken to their room
We measure crucial aspects of the hotel guest experience that affect the guest satisfaction and loyalty.
